Skip to content
English
Contact Support
truleo.co
  • There are no suggestions because the search field is empty.

Free trial extensions and expiration

TRULEO offers a free trial for individual officers. This article explains how long the trial lasts, how to extend it, what happens when it expires, and how to move to a paid agency subscription.

How long is the free trial?

When you verify your account on a free-tier organization, you receive an initial trial period of 60 days of unlimited access. The remaining days appear in the trial status indicator in the app header.

How do I extend my free trial?

Connect TRULEO to one of your agency's existing systems — such as BWC, RMS, or CAD — to unlock additional trial days. See What is a connector and how do I set one up?.

Use the trial status bar or in-app chat to coordinate connector setup with your agency's IT team.

What happens when my trial expires?

When your unlimited trial ends, you can still log in. However, some features become limited until your agency installs a connector or subscribes to a paid plan.

After expiration you may see:

  • A Trial Expired indicator in the app header
  • Restrictions on uploading files to Analyst cases
  • Restrictions on generating reports and case summaries
  • Limited access to certain Analyst briefing features

You retain access to your account and existing data — contact sales or support to restore full functionality through a connector or agency subscription.

Can I pay for an individual subscription?

TRULEO contracts with departments, not individual officers. There is no personal paid license outside of an agency contract.

To bring TRULEO to your department:

  1. See How can I pay for a TRULEO account? for a sample email to your command staff.
  2. Contact sales@truleo.co for a demo and pricing.
  3. Use in-app chat (Contact Sales) from any upgrade prompt in the app.

Veteran program and free access

U.S. veterans have additional options depending on whether they are on an individual trial or part of an agency contract. See Veteran program and free access for details.

Free trial vs. agency pilot

Option Who it's for What you get
Individual free trial Any officer Self-serve access to core features for a limited time
Agency pilot Department evaluating TRULEO Full access, training, and Customer Success support
Paid agency contract Department under contract Full platform, connectors, and ongoing support

Contact sales@truleo.co to request a department pilot.

Best practices

  • Watch the trial status indicator so you know when your unlimited period ends.
  • Start connector conversations with IT early — setup takes coordination.
  • If your trial expired, use in-app chat rather than creating a new account.