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Free trial extensions and expiration

TRULEO offers a free trial for individual officers. This article explains how long the trial lasts, how to extend it, what happens when it expires, and how to move to a paid agency subscription.

How long is the free trial?

When you verify your account on a free-tier organization, you receive an initial trial period of 60 days of unlimited access. The remaining days appear in the trial status indicator in the app header.

How do I extend my free trial?

Connect TRULEO to one of your agency's existing systems — such as BWC, RMS, or CAD — to unlock additional trial days. See What is a connector and how do I set one up?.

Use the trial status bar or in-app chat to coordinate connector setup with your agency's IT team.

What happens when my trial expires?

When your unlimited trial ends, you can still log in. However, some features become limited until your agency installs a connector or subscribes to a paid plan.

After expiration you may see:

  • A Trial Expired indicator in the app header
  • Restrictions on uploading files to Analyst cases
  • Restrictions on generating reports and case summaries
  • Limited access to certain Analyst briefing features

You retain access to your account and existing data — contact sales or support to restore full functionality through a connector or agency subscription.


Veteran program and free access

U.S. veterans have additional options depending on whether they are on an individual trial or part of an agency contract. See Veteran program and free access for details.

Free trial vs. agency pilot

Option Who it's for What you get
Individual free trial Any officer Self-serve access to core features for a limited time
Agency pilot Department evaluating TRULEO Full access, training, and Customer Success support
Paid agency contract Department under contract Full platform, connectors, and ongoing support

Contact sales@truleo.co to request a department pilot.

Can I buy a license for myself?

Yes. If your department isn't a paying TRULEO customer, you can keep your access for one year by making a $500 donation to one of our partner foundations.

TRULEO can't take personal payments directly. The donation goes to the foundation instead.

Who can do this?

Any individual officer whose department doesn't have a TRULEO contract. The donation works for every license type: patrol, investigations, and command.

What do I get?

  • One year of unlimited access to TRULEO on your current license type
  • Your existing Field Notes, cases, and TruAssist history stay with your account

A donation account doesn't include agency features like connectors, onboarding, training, or Customer Success support. For those, your department needs a pilot or contract (see How can I pay for a TRULEO account?).

What does it cost?

$500 for one year. The price is the same for every license type.

Where does the money go?

To one of these two foundations. You pick which one:

  • FBI National Academy Foundation (FBINAA Foundation)
  • South Eastern Homicide Investigators Association (SEHIA)

How do I do it?

  1. Tell us you want to donate. Send a message through in-app chat or email sales@truleo.co. Include your name, your agency, and the email you use to log in to TRULEO. A member of our team will confirm your account and walk you through the rest.
  2. Write a personal check for $500. It has to come from you, not your department.
    • Make it out to FBINAA Foundation or SEHIA
    • Write "For TRULEO" in the memo line
  3. Mail the check.
    • FBINAA Foundation: ATTN: Doug Muldoon, 320 S. Lecanto Highway, #165, Lecanto, FL 34460-0165
    • SEHIA: ATTN: Jennifer Spears, PO Box 102, Sorrento, FL 32776
  4. Send us a testimonial. A short quote about how TRULEO has helped your work. Patrol and command users who haven't submitted one yet can use the Submit a Testimonial card in the trial status dialog. Anyone can also reply to our team with it.
  5. We turn on your year of access. Once we confirm the foundation received your donation, we extend your account for 12 months. If your trial already expired, your account comes out of read-only mode.

When should I do it?

Before your trial ends, if you can. Checks take time to mail and clear. Tell us you're donating as soon as you mail the check, so we can plan around your trial end date.

Who do I contact?

Use in-app chat or email sales@truleo.co. Both reach the team that handles donations.

Want TRULEO for your whole department?

A donation covers one officer for one year. To get TRULEO for your department:

  1. See How can I pay for a TRULEO account? for a sample email to your command staff.
  2. Contact sales@truleo.co for a demo and pricing.
  3. Use in-app chat (Contact Sales) from any upgrade prompt in the app.

Best practices

  • Watch the trial status indicator so you know when your unlimited period ends.
  • Start connector conversations with IT early — setup takes coordination.
  • If your trial expired, use in-app chat rather than creating a new account.