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Jail call briefings in Analyst

Jail call briefings turn your agency's jail call recordings into structured, repeatable reports — generated against a template, organized as tabs, and fully navigable by citation and timestamp.

Who can use jail call briefings

Jail Call Intelligence is part of the Investigations and Command licenses. It also requires your agency's jail call system to be connected. See What platforms does TRULEO currently connect with?

Managed briefing templates

When a jail call briefing runs, TRULEO checks which briefing templates apply and generates one report per matching template, so you get one tab per template instead of a single one-size-fits-all report. Templates come in two flavors:

  • Managed templates — TRULEO-owned and shared across your agency, such as Jail Call Analysis - General.
  • Individualized templates — templates you or a teammate created for a specific need, such as an Inmate Hotlist.

If you have your own customized version of a template your agency also has, your version is the one that appears — you won't see a duplicate.

If your department creates a briefing template with the same name as a TRULEO managed template, the department version runs instead of the managed one. In the Template Library, it's marked with a badge. Hover the badge to see "Used instead of the TRULEO [template name] template."

Navigating a briefing report

Longer briefing reports include a table of contents in the sidebar. Inmate names appear there with their own visual hierarchy, so you can jump straight to a specific inmate's section.

Citations inside the report body are clickable — clicking one opens the source recording in a preview dialog and seeks the player straight to the cited moment. Inside that preview, the transcript view itself is also clickable: click any timed segment to seek the player to that point.

Searching within a briefing

Briefing reports can run long. Click the search icon (or press Ctrl+F while viewing the report) to open an inline search bar. It highlights every match in the report and shows a count, and you can step through matches using the up/down arrows or Enter/Shift+Enter.

Best practices

  • Use in-report search instead of scrolling when you're looking for a specific inmate, date, or keyword in a long briefing
  • Click a citation rather than re-listening from the start — it jumps the player to the exact cited moment
  • If your agency's managed template doesn't fit a recurring need, create your own individualized template rather than editing the shared one