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September 25 – October 1, 2026 - Release Notes

TruAssist

  • Build PowerPoint presentations from TruAssist. Ask for a deck and get a simple, editable slide file back.
  • TruAssist now remembers how you like to work — answer length and format, preferred report types, terminology — so you don't have to repeat yourself every shift.
  • New "Clear all chats" option in the All Chats menu deletes every conversation at once, with a confirmation step.
  • More reliable long-running responses — TruAssist keeps checking for your answer after a brief network hiccup instead of stopping.
  • Fixed exports to Word and Excel: block quotes now appear, and tables no longer look squeezed when opened in Pages or Google Docs.
  • Images in Word (.docx) exports now display correctly instead of showing as a blank or grey square.

Analyst

  • Reworked the Analyst list for Cases, Reports, and Lists: an info icon on each row shows key details, items can be deleted one at a time, and the list can be sorted.
  • New "One report per file" option for templates. Generate a separate report for each selected file instead of one combined report.
  • Slang glossary lookups now work on the Analyst page.
  • Template Library checkbox tooltips no longer overlap.

Admin / User Management

  • Switching an organization between Paid and Pilot plans no longer wipes out an admin's custom permission settings. Settings reset only when moving to or from the Free plan.

Legal / Account

  • Updated trial-ended and referral text messages to explain the option to request another 60 days and to invite new users to finish their profile.

Integrations

  • Jail calls — email-based verification now checks more than the most recent message, fixing missed logins at agencies that receive multiple emails.
  • Motorola evidence library — fixed an authentication issue affecting some agencies.
  • Fusion — video call ingestion no longer shows a false failure for agencies that don't have video calls enabled.
  • Faster, lighter-weight video handling for NC agencies using vvadmin and Paytel connectors.
  • Video playback errors caused by deleted or unavailable evidence now return clearer responses.

Other

  • Praise Sent button on calls now shows who sent the praise and when.