An outline for getting started with TRULEO
Onboarding & Training: Day 1 - 30
Key tasks
- IT Onboarding: Setup API Key, SSO, and Firewall
- Officer Data Onboarding: Scope officers analyzed and conduct Voice ID process
- On-site Training: Conduct on-site training with users
Key Performance Indicators
- Activated users
- Videos analyzed
Expand Supervisor Usage: Day 30 - 60
Key tasks
- Setup Saved Filters based on department goals
- Supervisors review Pending, Send Praise, Mark Proficiency (3 P's)
- Users nominate moments for training and highlight reels
- Ensure full onboarding of supervisors & officers
Key Performance Indicators
- Praise Sent
- Proficiency Marked
- Moments Nominated
- Videos Reviewed
Expand Officer Usage: Day 60 - 90
Key tasks
- Officers review Highlights & focus on achieving high scores in TRULEO
- Officers generate report narratives
- PIOs review nominated moments and publish stories
Key Performance Indicators
- Highly Professional Calls
- High Composure Calls
- De-Escalation Attempts
- Narratives Generated
- Stories Published