Transcribing and Summarizing Interviews

1. Upload the interview file

1. Open the case and go to the Files & Templates tab.

   1. Start by creating or opening the relevant case.

   2. In the Files & Templates tab, click Upload Files and drag‑and‑drop the interview file into the upload window. You can upload any combination of document, audio or video files and may add multiple files until you reach the maximum size. Supported formats include PDF, TXT, DOCX, DOC, XLSX, XLS, M4A, MPEG, MP3, WAV, MP4, MOV, AVI, JPEG, PNG and GIF.

   3. Once uploaded, the system processes the file; processed files display a check box.

2. Select the processed file. After processing, click the box next to the desired interview file. Select the files to analyze and move to the Template tab to choose how your report will be structured.

2. Choose the report template

1. Open the Template tab. Here you decide which sections appear in your report. 

2. Select Interview Transcript Report. Click the report‑type dropdown to pick the template most suited to your needs. To create a verbatim transcript with summary, choose Interview Transcript Report from the list.

   1. When the Interview Transcript Report template loads, it contains guidelines for producing a high‑quality transcript. These are summarized below:

• • • Verbatim Q&A format. The transcript is written as a dialogue between interviewer(s) and interviewee(s). The exact words spoken are captured and transcribed.

    • Preserve natural speech. Include false starts, filler words (“um,” “you know”) and pauses when they are audible in the recording. If audio is unclear, markers are inserted such as [inaudible] or [unintelligible].

    • Consistent speaker labels. Speakers are labeled clearly (e.g., Detective/Interviewer (name if known): and Interviewee (name if known):). Consistent labels are used throughout the transcript to prevent confusion.

    • Combine sentences by speaker. If a speaker’s sentence is split across lines in the source, they are consolidated into one paragraph for readability. Line breaks are used when the speaker changes to maintain clear separation.

    • Redacted names. Replace sensitive names are replaced with placeholders like [PERSON 1] or [REDACTED PERSON 1] to protect identities.

4. Generate and review the report

Once you have selected the report format and sections, click Generate Report. The system creates a draft that includes the overview, summary, transcript and notes. In the editing interface you can:

• Edit or refine the draft. Use the Enhanced Editor to correct transcription errors, add missing context or adjust the wording while maintaining verbatim accuracy.

• Export the report. Use the action buttons to copy the report or download it as a PDF or DOCX file for inclusion in your case file.

5. Use TruAssist for deeper analysis

TruAssist is a built‑in assistant that can answer questions about your files and reports. You can ask it to generate a timeline of events, identify contradictions or summarize lengthy statements. For example, after an interview transcript is generated, a user can ask TruAssist to “generate a timeline of events”. This tool can surface insights that might otherwise require manual review. Access TruAssist from the right‑hand chat panel and ask follow‑up questions during your analysis.

6. Tips and best practices

• Upload quality recordings. Clear audio improves transcription accuracy. When possible, use high‑quality recorders and minimize background noise.

• Check for sensitive information. Ensure names and identifying information are redacted or anonymized before sharing reports.

• Take advantage of report sections. Removing sections you do not need makes the final document more focused. You can also save customized templates for future use via Save As… (available in the Template tab).

• Ask questions early. Use TruAssist during the review stage to verify timelines or identify missing details rather than waiting until after the report is finalized.