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TruAssist Overview

TruAssist is TRULEO's conversational AI for law enforcement. Ask questions by text or voice about any address, person, vehicle, or policy — and get a sourced, cited answer in seconds.

What TruAssist can do

Records and intelligence search

  • Search CAD and RMS for call history, person details, vehicle information, incident summaries, and officer notes
  • Run OSINT lookups across 120+ databases — phone numbers, names, social media handles
  • Query license plate reader (LPR) systems like Flock for plate lookups and location history

Policy and statute answers

  • Ask about department policies, use-of-force guidelines, statutes, or arrest procedures
  • Responses include clickable citations linking to the source document and page number

Report generation

  • Dictate or type a narrative; TruAssist identifies missing information and generates a complete report draft
  • Reports saved from TruAssist conversations include a Citations section

BWC checklist review

  • On the BWC Review page, TruAssist opens on the selected video and can grade the interaction against a department checklist
  • Results include per-item scores, reasoning, and clickable transcript timestamps for coaching
  • See Use TruAssist to review BWC footage

Wellness and crisis support

  • Officers can ask for stress management, sleep guidance, or department wellness resources
  • For acute personal crisis messages, TruAssist responds with a standard referral to your department's Employee Assistance Program (EAP) rather than continuing the conversation
  • Informational wellness questions (sleep tips, stress management, VALOR materials) are answered from your agency's uploaded wellness documents

Follow-up suggestions

After each response, TruAssist surfaces categorized follow-up actions — quick-reply buttons and pre-filled forms. For vehicle lookups, a license plate form renders directly in the chat.

How to use TruAssist

  1. Open TruAssist from the top navigation
  2. Type or speak your question — about an address, person, vehicle, policy, or anything else
  3. TruAssist searches your connected systems and returns an answer with source citations
  4. Use the suggested follow-ups or ask a follow-up question to go deeper

Using TruAssist inside Analyst

TruAssist is also embedded on the Analyst case page. When used from within a case, TruAssist automatically includes your case files alongside your agency's policy and statute documents — so you can ask questions about the case and about policy in the same conversation.

 

Using TruAssist inside BWC Review

TruAssist is embedded on the BWC Review page as a tab in the right-hand panel. When you select a video, TruAssist loads that video's context and can:

  • Answer questions about the interaction, summary, and related policy
  • Run a checklist review against department or personal review checklists (requires TruAssist Assessment permission)
  • Link evidence timestamps straight into the transcript and video
  • Save the response with Add Content To… into a Case, Report, or Field Note

Open BWC Review → select a video → use the TruAssist tab. For the full workflow, see Use TruAssist to review BWC footage.

Top Questions

A curated list of the most common TruAssist questions for your agency is available under Top Questions Asked in the settings dropdown (upper-right navigation). This opens the TRULEO Investigations Command Framework article on the help center.

Privacy and security

  • FBI CJIS compliant, U.S.-hosted infrastructure
  • TruAssist conversations are stored as part of your TRULEO session so you can review prior messages in a chat
  • Wellness crisis messages receive a fixed EAP referral response — TruAssist does not continue counseling in those cases

Best practices

  • Be specific in your questions — include names, dates, or locations to get precise results
  • Use citations to verify answers before acting on them
  • The Supervisor Briefing follow-up option generates a command-level summary of the current case or scenario
  • For personal crisis situations, TruAssist directs officers to EAP resources rather than providing counseling
  • For BWC coaching, run a department-shared checklist first, then click evidence timestamps before you debrief