TruAssist Overview

What TruAssist can do

Records and intelligence search

Search CAD and RMS for call history, person details, vehicle information, incident summaries, and officer notes
Run OSINT lookups across 120+ databases — phone numbers, names, social media handles
Query license plate reader (LPR) systems like Flock for plate lookups and location history

Policy and statute answers

Ask about department policies, use-of-force guidelines, statutes, or arrest procedures
Responses include clickable citations linking to the source document and page number

Report generation

Dictate or type a narrative; TruAssist identifies missing information and generates a complete report draft
Reports saved from TruAssist conversations include a Citations section

BWC checklist review

On the BWC Review page, TruAssist opens on the selected video and can grade the interaction against a department checklist
Results include per-item scores, reasoning, and clickable transcript timestamps for coaching
See Use TruAssist to review BWC footage
If a result needs a correction, just tell TruAssist what to fix in the conversation — it re-evaluates only the affected items and carries forward everything else from the prior review, instead of starting the whole checklist over

Charts and relationship diagrams

Ask TruAssist to chart counts or trends from your data
Ask TruAssist to draw a relationship diagram of people, phones, locations, and associates in a case
For the step-by-step, see Create a link analysis diagram in TruAssist

Wellness and crisis support

Officers can ask for stress management, sleep guidance, or department wellness resources
For acute personal crisis messages, TruAssist responds with a standard referral to your department's Employee Assistance Program (EAP) rather than continuing the conversation
Informational wellness questions (sleep tips, stress management, VALOR materials) are answered from your agency's uploaded wellness documents

Follow-up suggestions

After each response, TruAssist surfaces categorized follow-up actions — quick-reply buttons and pre-filled forms. For vehicle lookups, a license plate form renders directly in the chat.

How to use TruAssist

Open TruAssist from the top navigation
Type or speak your question — about an address, person, vehicle, policy, or anything else
TruAssist searches your connected systems and returns an answer with source citations
Use the suggested follow-ups or ask a follow-up question to go deeper

Send and Stop are separate, filled circular buttons: Send is available while you're idle (disabled until you've typed something), and swaps to a Stop button while a reply is generating — you'll never see both at once. Click Stop to cancel an in-progress reply, or send another message while a reply is running — it queues and runs after the current turn finishes.

Saving a response to a case

Click Create chat to start a new conversation — it opens as a new tab titled New Chat until you rename it.On the standalone TruAssist page, users with Analyst case access see an Add to case button on each completed response. Clicking it opens the same Add Content To dialog used elsewhere in TRULEO, scoped to Cases only, so you can attach the answer as evidence without leaving TruAssist. On substantive research or intel answers, TruAssist may also suggest this as a follow-up action labeled Add to case evidence.

Managing conversations

TruAssist keeps multiple chats as tabs across the top of the window so you can work several threads at once (for example, one for a plate lookup and another for policy). Conversations are listed newest first by creation time, and each tab remembers its own conversation across page refreshes for the life of your session. Hover a tab to see a tooltip showing when that conversation expires.

Click Create chat to start a new conversation — it opens as a new tab titled New Chat until you rename it.
Select a tab to switch conversations. Tabs scroll when you have many open. With more than one chat, use More to jump to any conversation from a list.
On the active tab, click the title to rename it (tooltip: Rename conversation).
The Create chat / New Chat control disables with a tooltip ("Start this chat before creating a new one") while the current conversation is still empty and unnamed, so you don't end up with a pile of blank chats. Send a message or let TruAssist auto-title the conversation, and the control re-enables. If you have no open conversations, click New Chat in the empty state to get started.
Clear Conversation resets the current conversation in place — it removes the conversation but immediately opens a new, untitled one in the same tab. Clicking the X on a chat tab instead closes that tab entirely, switching you to a neighboring tab (or the empty state if it was your last one). Both actions now share the same confirmation dialog, which reads "Clear" throughout (title, body, and button) instead of the old "Delete" wording, and notes that TRULEO retains conversations for 12 hours and never trains on the data.
Status dots on tabs (and on More) show activity on chats you are not looking at: a warning-colored dot while a reply is Processing, and a primary-colored dot when a chat is Done processing until you open it.

Conversations are listed newest first by creation time. The active tab also shows when that chat was created.

Using TruAssist inside Analyst

TruAssist is also embedded on the Analyst case page. When used from within a case, TruAssist automatically includes your case files alongside your agency's policy and statute documents — so you can ask questions about the case and about policy in the same conversation. You can pin answers here just as you would on the main TruAssist page; pinned items appear in your main TruAssist Pinned list and stay synced across locations.

Using TruAssist inside BWC Review

TruAssist is embedded on the BWC Review page as a tab in the right-hand panel. Seeing this tab at all requires the assistant_bwc_review user permission (set per-user by an admin in User Management), in addition to your organization's TruAssist toggle being on — without it, you'll see the Transcript tab by default and the embedded assistant won't load. When you select a video, TruAssist loads that video's context and can:

Answer questions about the interaction, summary, and related policy
Run a checklist review against department or personal review checklists (requires TruAssist Assessment permission)
Link evidence timestamps straight into the transcript and video
Save the response with Add Content To… into a Case, Report, or Field Note

Open BWC Review → select a video → use the TruAssist tab. For the full workflow, see Use TruAssist to review BWC footage

Using TruAssist inside Field Notes

TruAssist is embedded on the Field Notes page as well, with the same case-file and policy context available while you draft a report. Answers you pin here also appear in your main TruAssist Pinned list.

Privacy and security

FBI CJIS compliant with U.S.-hosted infrastructure
Conversations are stored as part of your TRULEO session for review
Wellness crisis messages receive fixed EAP referral responses without continuation
If you return to a conversation that's since been deleted, TruAssist shows "This conversation no longer exists. Clear the conversation to start a new one." — click Clear to start fresh
The confidentiality link in the TruAssist header reads "100% confidential. Never stored or trained on."

Best practices

Be specific in your questions — include names, dates, or locations to get precise results
Use citations to verify answers before acting on them
The Supervisor Briefing follow-up option generates a command-level summary of the current case or scenario
For personal crisis situations, TruAssist directs officers to EAP resources rather than providing counseling
For BWC coaching, run a department-shared checklist first, then click evidence timestamps before you debrief
The confidentiality link in the TruAssist header reads "100% confidential. Never stored or trained on."