We are excited to bring you the following enhancements for Thursday Aug 28, 2025
AI Witness Interviews
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New phone‑based witness interviews – TRULEO now allows officers to conduct AI‑powered witness interviews over the phone. Provide the number and PIN to a witness, and TRULEO's AI will interview them for you. Calls are recorded for later review, full transcripts are captured, and each interview is tied to a unique PIN that callers enter to authenticate. Interviews link directly to narrative calls and can be filtered by source or PIN on the narrative‑calls index.
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Custom scripts and checklists – agencies can build custom interview scripts and checklists. Officers select the “Traffic Accident – Witness Interview” type and the system auto‑fills the checklist, which can be edited or reset to default. A dedicated script tab in the phone dialog lets users manage these scripts.
Field Notes: Add documents to your narrative
Users can now upload files (documents, audio and video) directly into a conversation. The assistant stores each document, transcribes it if necessary, links it to your field notes, and retrieves content on demand. A Files tab in the Notepad allows preview or playback of uploaded files.
Additional Enhancements
- Analyst: Case summaries and queries are now faster and more accurate
- Customizable Retention Policy: Organizations can now customize their retention policy outside of the 90-day default that TRULEO provides to be either shorter (e.g. 30 days) or longer (e.g. 180 days).
- Send Praise: admins can now send praise on any video, outside of the supervisor workflow