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Uploading files and how processing works

TRULEO accepts audio, video, and document files and processes them automatically before they're ready to search, summarize, and analyze. This article explains what happens after you upload, how long it takes, and what to do if a file looks stuck.

What you can upload

  • Audio — interviews, jail calls, recorded statements
  • Video — body-worn camera (BWC) footage, interview-room video
  • Documents — reports, warrants, PDFs (including PDFs that mix scanned images and text)

How processing works

  1. Upload your files to a case. They first appear in a pending / processing state.
  2. TRULEO transcribes audio and video, extracts text from documents (using OCR on scanned pages where needed), and indexes everything for search and AI analysis.
  3. When a file finishes, it moves into the processed list and becomes available to TruAssist and case reports.
  4. AI summaries and case analysis run once the files they depend on have finished processing. After a large batch upload, the summary refreshes when the batch completes — not after each individual file.

How long it takes

  • Most documents and short audio files process within a few minutes.
  • Large files and large batches (for example, hundreds of jail calls) take longer — processing is sequential and scales with total size.
  • BWC video typically appears within a few hours of the camera being docked, once the connector is established.

If a file looks stuck

  1. Refresh the page — the processing list updates as files complete, and a brief delay is normal for large items.
  2. Give large batches time. A big upload can stay in "processing" for a while without anything being wrong.
  3. TRULEO automatically retries and clears stalled documents, so a temporarily stuck file usually resolves on its own.
  4. If a file is still not processed after several hours, or AI summaries stopped working after an upload, contact support@truleo.co with the case name and file name so we can check it.

Best practices

  • Upload related files into the same case so the AI analyzes them together.
  • For very large sets (e.g., bulk jail calls), upload in batches and let each batch finish.
  • Keep the case open or check back later for big jobs rather than re-uploading — duplicate uploads slow processing.