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TruAssist Overview

TruAssist is TRULEO's conversational AI for law enforcement. Ask questions by text or voice about any address, person, vehicle, or policy — and get a sourced, cited answer in seconds.

What TruAssist can do

Records and intelligence search

  • Search CAD and RMS for call history, person details, vehicle information, incident summaries, and officer notes
  • Run OSINT lookups across 120+ databases — phone numbers, names, social media handles
  • Query license plate reader (LPR) systems like Flock for plate lookups and location history

Policy and statute answers

  • Ask about department policies, use-of-force guidelines, statutes, or arrest procedures
  • Responses include clickable citations linking to the source document and page number

Report generation

  • Dictate or type a narrative; TruAssist identifies missing information and generates a complete report draft
  • Reports saved from TruAssist conversations include a Citations section

BWC checklist review

  • On the BWC Review page, TruAssist opens on the selected video and can grade the interaction against a department checklist
  • Results include per-item scores, reasoning, and clickable transcript timestamps for coaching
  • See Use TruAssist to review BWC footage

Charts and relationship diagrams

  • Ask TruAssist to chart counts or trends from your data

  • Ask TruAssist to draw a relationship diagram of people, phones, locations, and associates in a case

  • For the step-by-step, see Create a link analysis diagram in TruAssist

Wellness and crisis support

  • Officers can ask for stress management, sleep guidance, or department wellness resources
  • For acute personal crisis messages, TruAssist responds with a standard referral to your department's Employee Assistance Program (EAP) rather than continuing the conversation
  • Informational wellness questions (sleep tips, stress management, VALOR materials) are answered from your agency's uploaded wellness documents

Follow-up suggestions

After each response, TruAssist surfaces categorized follow-up actions — quick-reply buttons and pre-filled forms. For vehicle lookups, a license plate form renders directly in the chat.

How to use TruAssist

  1. Open TruAssist from the top navigation
  2. Type or speak your question — about an address, person, vehicle, policy, or anything else
  3. TruAssist searches your connected systems and returns an answer with source citations
  4. Use the suggested follow-ups or ask a follow-up question to go deeper

While TruAssist is answering, you can click Stop to cancel the in-progress reply. You can also send another message while a reply is running — it queues and runs after the current turn finishes.

Managing conversations

TruAssist keeps multiple chats as tabs across the top of the window so you can work several threads at once (for example, one for a plate lookup and another for policy).

  1. Click Create chat to start a new conversation. New chats appear as tabs; titles may start as Unnamed and update automatically as you talk, or you can rename them yourself.
  2. Select a tab to switch conversations. Tabs scroll when you have many open. With more than one chat, use More to jump to any conversation from a list.
  3. On the active tab, click the title to rename it (tooltip: Rename conversation).
  4. Click Delete to permanently remove the active conversation. Confirm in the Delete conversation dialog. TruAssist then opens a neighboring chat when one remains.
  5. Status dots on tabs (and on More) show activity on chats you are not looking at: a warning-colored dot while a reply is Processing, and a primary-colored dot when a chat is Done processing until you open it.

Conversations are listed newest first by creation time. The active tab also shows when that chat was created.

Using TruAssist inside Analyst

TruAssist is also embedded on the Analyst case page. When used from within a case, TruAssist automatically includes your case files alongside your agency's policy and statute documents — so you can ask questions about the case and about policy in the same conversation.

Using TruAssist inside BWC Review

TruAssist is embedded on the BWC Review page as a tab in the right-hand panel. When you select a video, TruAssist loads that video's context and can:

  • Answer questions about the interaction, summary, and related policy
  • Run a checklist review against department or personal review checklists (requires TruAssist Assessment permission)
  • Link evidence timestamps straight into the transcript and video
  • Save the response with Add Content To… into a Case, Report, or Field Note

Open BWC Review → select a video → use the TruAssist tab. For the full workflow, see Use TruAssist to review BWC footage.

Top Questions

A curated list of the most common TruAssist questions for your agency is available under Top Questions Asked in the settings dropdown (upper-right navigation). This opens the TRULEO Investigations Command Framework article on the help center.

Privacy and security

  • FBI CJIS compliant with U.S.-hosted infrastructure
  • Conversations are stored as part of your TRULEO session for review
  • Wellness crisis messages receive fixed EAP referral responses without continuation
  • If you return to a conversation that's since been deleted, TruAssist shows "This conversation no longer exists. Clear the conversation to start a new one." — click Clear to start fresh

Best practices

  • Be specific in your questions — include names, dates, or locations to get precise results
  • Use citations to verify answers before acting on them
  • The Supervisor Briefing follow-up option generates a command-level summary of the current case or scenario
  • For personal crisis situations, TruAssist directs officers to EAP resources rather than providing counseling
  • For BWC coaching, run a department-shared checklist first, then click evidence timestamps before you debrief