Achievements

The achievements tab summarizes data across the application according to roles and permissions

There are three sections to Achievements:

1. User Achievements
   • User achievements only show if a department has them toggled on. They summarize the following stats:
     • Percentage of calls rated as professional
     • Number of noncompliant people encountered
     • Instances of community gratitude
     • Number of calls awarded High Professionalism
     • Number of calls awarded High Composure
     • Number of De-escalation attempts
   • User achievements are scoped based on role
     • Administrators see "Department achievements" that total stats across the department
     • Reviewers see "Squad achievements" that total stats across all officers they can view videos for
     • Officers see "Individual achievements" that are their personal stats
   • User achievements show on the top of the screen as they become awarded. Zero values are not shown.
2. Usage
   
   • Usage shows differently for administrators vs normal users
   • For administrators, usage shows aggregated usage across the department
   • For all other users (including reviewers), usage shows personal usage
   • Usage stats include:
     • Minutes spent in app
     • Minutes spent verifying pending events (administrative burden)
     • Videos viewed
     • Praise sent
3. ROI
   • The ROI stats are department wide and appear the same for all user types