Pending

What is the Pending tab and what type of events are available in Pending?

Pending tab is where all Human Verification events are organized for supervisors, or designated users,  to review. 

Pending tab has a notification number attached to alert the reviewer of how many calls are pending pertaining to any users they have reviewing permissions to.

All calls in Pending will be labeled Pending. Once reviewed, they can then be labeled one of the four professionalism labels - Below, Standard, High, or High Composure.

The events in the Pending tab include:

• Discussion of Force - The reviewer is presented with a discussion of force instance, or instances, during a call. The reviewer determines if force was used at any point in the call
• Impolite Language - The reviewer is presented with a below standard language instance, or instances, during a call. There is a two-step process to determine who was speaking and if any below standard language was used at any point in the call. 
  • Step 1: The reviewer identifies the speaker as either the officer, or another speaker. If the officer is speaking, select the instances and move to step 2. If not the officer, select no instances. 
  • Step 2: If any of the instances in step 1 were determined, by the reviewer, to be the officer speaking, the reviewer then determines if any of the language was below standard. If below standard, select to instances and submit. If not below standard, select no instances.
  • Watch A Tutorial Video Below

Once a call is reviewed in Pending, it is removed from Pending tab. A user can view that call again by selecting the ALL tab - selecting Filters - selecting Events - and choosing a Human Verified label 

   Below is a video explaining the Pending tab