What a department can expect for communication and training during and after onboarding
During the onboarding process a department will complete steps prior to rollout. Part of those steps are communication and training. Once onboarding is complete and a department is on the platform, communication continues in a weekly, or bi-weekly cadence, while training is done as needed
Communication
- A Truleo representative will have communication access to the department's administrator, supervisor, and/or points of contact who have been designated to head the program
- Communication during onboarding and rollout is focused on completing steps to work towards a successful launch
- Department goals
- API connection
- IT support
- Officer list
- Voice ID
- Training scheduled and completed
- Add users
- Groups set up
- Communication after onboarding and rollout is complete is set to a weekly, or bi-weekly, communication schedule between the Truleo representative and the department's designated head of program
Training
- Training is done on-site and set up in advance to ensure the schedules of department users with reviewer permissions align
Participation in training is needed prior to a user with reviewer permissions receiving access to the platform
- Training is done after the API connection has been made and is considered functional
- Training consists of introductory information and a hands on experience with the software
- Training can take place at different times and days, depending on the size of the department
- Once Training is complete, all users and groups can be configured as stated by the department