Understanding the types of user accounts available and the permissions that come with each
There are different types of users and each has different roles, or permissions, available
- Admin - Typically designated for command and the user(s) overseeing the program
- Reviewer permissions to all data
- Make edits and changes to any part of the platform, including organizational settings
- Invite new users
- Receive admin logs (optional)
- User - Typically designated for supervisors and officers with reviewer permissions as an option
- Supervisors can be given review permissions to a specific group of users, or an individual user in a group
- Officers are typically given no review permissions and only see their personal data and profile
- Reviewer Permissions - Typically designated for supervisors
- Allows a user to review the data of another user, or users
- Make some changes and edits to the platform
- Receive Monthly Admin Logs
- Optional setting for admin users only
- Receive Pending Call Alerts
- Optional setting for all users. Sends an email notification (alert) when calls are available in the Pending tab. Alerts can be set to a specific day range in organizational settings
- Officer Admin
- A designated permission in the Groups setup. This permission allows a user to make edits and changes to the Group they are assigned to
* Users and roles are set up/edited in User Management
* Officer Admin is only available in the Group setup