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User Accounts & Permissions

Understanding the types of user accounts available and the permissions that come with each

There are different types of users and each has different roles, or permissions, available

  • Admin - Typically designated for command and the user(s) overseeing the program
    • Reviewer permissions to all data
    • Make edits and changes to any part of the platform, including organizational settings
    • Invite new users
    • Receive admin logs (optional)
  • User - Typically designated for supervisors and officers with reviewer permissions as an option 
    • Supervisors can be given review permissions to a specific group of users, or an individual user in a group
    • Officers are typically given no review permissions and only see their personal data and profile 
  • Reviewer Permissions - Typically designated for supervisors 
    • Allows a user to review the data of another user, or users
    • Make some changes and edits to the platform
  • Receive Monthly Admin Logs
    • Optional setting for admin users only 
  • Receive Pending Call Alerts
    • Optional setting for all users. Sends an email notification (alert) when calls are available in the Pending tab. Alerts can be set to a specific day range in organizational settings 
  • Officer Admin
    • A designated permission in the Groups setup. This permission allows a user to make edits and changes to the Group they are assigned to
  • Free trial accounts
    • For organizations on a free trial, the User Management table includes a Trial column showing each user's trial expiration date. Admins can use this to track when users need to transition to an agency contract.

  • Which license unlocks what
    • A feature is on only when both your organization's plan (Free, Pilot, or Paid) and your license type allow it.
      • Patrol: Search Policy & Law, Report Writing, Intelligence Briefings
      • Investigations: everything in Patrol, plus Analyst, OSINT Search, Jail Call Intelligence, Cell Phone & LPR Analysis, and Automated Interviews
      • Command: everything in Investigations, plus Create Policies & Budgets, Department Briefings, BWC Analysis & Redaction, Performance Reviews, Grant Research & Writing, and ALPR Audits
    • If a feature is missing, ask your admin to check your license type in User Management > Edit User. If the permission is locked for your whole organization, your admin can contact support@truleo.co. See Configuring Users for how permissions work.

* Users and roles are set up/edited in User Management

* Officer Admin is only available in the Group setup